Telephone system is a multiline telephone system is basically used in commercial areas to connect the peoples in at a time as well as residence purpose the telephone system operated by switches, line buttons. This system was distinguished from a private branch exchange (PBX) it is allowed the users to see and control the calls directly, manually, using lighted line buttons. But now this era these systems become so confusing. Now at the time to use electronic key systems which displayed and allowed access to all connected PSTN lines and stations. This system is also supported by ISDN and in this both the analog and digital signaling types support which gives ‘hybrid ‘designation. LSI also allowed smaller systems to distribute the controls into individual telephones that don’t require any single shared control unit .some amendment of PBX now modern office PBX can serve up several hundred internet lines, offering high-quality communications and optimizing the external line use. Micro PBX installed in homes, apartments, small offices, where several telephones are connected to one external line.

In the business era improving the efficiency of your business telephones services plays crucial roles by the use of this technology business become easy to all over the world. installs ,maintains and supports affordable , there are many features for medium and small each kind of business. The phone system is an easy to use ,all in one package that is unmatched in terms of affordability and usability. the phone systems has many options which is run the business in an efficient manner such as conference calling ,voicemail, auto attendant, door phones, caller –id off-site call transfer and cutting edge, usability features such as the ability to transfer your voicemails directly to your Email inbox as a wave file. The talkswich system helps you communicate within the organization providing you crystal clear voice experience to communicate between business associates so that you don’t even miss out a single word in your effective communication. In this also some specific feature attach of PBX and make up business network communication more simplified. Furthermore, if its value is taken into accounts even then it’s unbeatable because of nominal cost in these competitive times. For more Information Please Visit. http://www.voiceipcomms.com/

Generally Headsets are used for listening to music or for chatting. As Headsets are playing a vital role in present scenario but simultaneously quality also matters a lot. So VoiceIPComms offers you the Headsets with best price and good price. We provide integrated headset solutions to improve people’s comfort. Our services include multimedia Headsets, business Headsets as well as wireless Bluetooth headsets for professional communications in offices and various centers. We provide headsets for PC’s for gaming, internet chatting and various other applications. Our main motive is to achieve the best quality, design that too with fullest durability so that if an individual is using the headset than he may feel the comfort to the fullest. Our headsets are the most comfortable headsets which are assembled entirely by remembering all the needs and requirements of common public. We offer low-frequency noise attenuation as well as amplifying the incoming audio signals to deliver the rich and best quality audio sound. Its price range also doesn’t matters a lot for people. We provide the same standard features for child’s headsets which are in normal headsets which are for common public.

Generally headsets are used for giving the hand’s free capabilities, doesn’t matter they are used with telephones, workstations, laptops or mobile phones. Headphones are must for those who use telephones for larger part of the working day. Hence it is a vital piece of equipment for call centers and contact centers. It is the final link between customer and agent and the quality of voice received and transmitted is the primary key for such centers.

Although market has a wide range of headsets solutions for various communication tasks. Meanwhile the zest is same of all the providers but the difference lies in the comfort offered. Headsets can be wired or wireless, ear-bud style also matters a lot for headsets. Various venders require the headsets which are of best style and also they choose the option that suits their environment to the fullest. We offers the the two most important features for choosing our headsets are: the voice tube quality and noise canceling feature. For More Information Please Visit. http://www.voiceipcomms.com/

SIP is a service offered by VoiceIPComms ; SIP is the abbreviation of “Session Initiation Protocol” and is widely applicable in present scenario. It basically works with Internet Protocol. It initiates the session for multimedia communication among various parties. Multimedia communication includes various online facilities like audio or video recording, conferencing either audible or video, SMS and messaging services, various entertainment options etc. This SIP protocol basically works for making or discarding connection between two parties or multipartite. The protocol is basically Application Layer based protocol i.e. a TCP/IP protocol, it is designed in such a manner that it is not at all based on Transport layer and can run on TCP and UDP.

SIP is a text-based protocol with syntax similar to that of HTTP. There are two different types of SIP messages:

• Requests
• Responses

The first line of a request has a method, defining the nature of the request, and a Request-URI, indicating where the request should be sent. The first line of a response has a response code.For each and every client request SIP offers you at least one response. It is completely a text readable format.

In more clear words we can explain Session Initiation Protocol which makes sessions in Internet protocol environment. SIP provides its services whether it is a two party telephonic calling or very was collaborative multi-media call. Using SIP online innovative services can be possible. It is a purely request and response protocol works with two popular protocols i.e. HTTP and SMTP. SIP works for www and emails thus it feels very luxury to go with online applications. It made telephony another means of application. It can be considered as a kit for voice and media services. It is giving a new shape to present telephony services. It is reusing existing protocols very intelligently and providing much interoperability. Session Initiation Protocol has become very strong and is giving a new shape to present telecommunication enterprises. This is making a valuable place in telecommunication applications. SIP along with other protocol try to done the job completely. This involves finding potential call participants and contacting them as they move from place to place, changing their location and the even equipment they are using. For More Information Please Visit. http://www.voiceipcomms.com/

Avaya IP Office delivers full voice functionality with a comprehensive set of features as well as a set of integrated applications that range from the simple to the sophisticated, depending on the needsof the customer.

Avaya IP Office is ideally suited for businesses with between 2 and 100 extensions, but can easily scale up to 360 endpoints and more than 200 analogue and digital trunks (up to 96 trunks; 192 analogue trunks) giving small and medium size businesses room to grow.

The Avaya IP Office system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.

The Avaya IP Office platform comprises 4 models: IP Office-Small Office Edition; IP403; IP406 (v1 and v2); and IP412. Expansion modules can be added to the IP403, IP406 and IP412 platforms to match the requirements of a growing business.

In a single unit, the IP Office Small Office Edition provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, VPN tunnelling, and IP extensions or trunks back to a head office.

The Avaya IP Office Small Office Edition supports a maximum of 28 extensions; the IP403 supports a maximum of 100 extensions; the IP406 v2 supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions.

Investment protection is offered through a wide range of handsets supported by several Avaya platforms. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use. In addition, IP Office supports analogue and wireless/cordless phones to provide maximum choice and cost consideration for customers.

Multiple Avaya IP Office systems can be linked together using a standard data network, providing a level of feature transparency and advanced applications such as centralised voice mail and call centre. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability.

The Avaya IP Office supports the following features:

Call Handling Features

IP Office call handling features streamline communications, making it easier for customers and suppliers to reach associates and departments, and improve associate productivity. The advanced call handling features of IP Office automate routine tasks, enable collaboration, and improve customer service. Day-to-day call handling is simplified with a wide range of features, from basic hold, transfer and conference, to advanced capabilities such as Meet-me Conferencing and barge-in.

Messaging Features

IP Office offers several messaging choices to meet the specific needs of small and medium sized businesses. Each can help ensure employees stay connected to the business at all times and from any location. Ensuring that customer calls get through and reach the right person, extension or department every time leads to improved customer service.

IP Office comes standard with VoiceMail Lite, a built-in voice messaging feature. It supports detailed, confidential messaging for individuals and hunt groups, allowing them to quickly and conveniently receive, manage and respond to messages from customers, suppliers or employees. The VoiceMail Pro option provides advanced capabilities such as automated attendant, directory access, and centralised voice messaging, it can also dial subscribers back, internally or externally, as soon as a voicemail message is left so users can respond quickly to high priority messages.

The Unified Messaging option allows users to consolidate all messages into one inbox, and retrieve, respond and manage them from any phone or PC connected to the Internet. Users can hear their e-mail messages via a telephone and hear and/or read their voice messages via their PC.

Conferencing Features

Conferencing enables associates to cost effectively conduct meetings over the phone and collaborate spontaneously for information sharing and decision-making. IP Office offers a wide range of conferencing facilities that cover both ad hoc and scheduled conferences.

The Meet-me Conference Bridge can lower conferencing costs by reducing the need for third-party conferencing service providers.

Customer Management features

The choice of customer management applications allows organisations to manage customer facing departments or contact centre effectively and improve customer service. Avaya IP Office supports a range of call centre operations—from small, informal customer-facing groups (e.g., an accounts receivable department), to formal sales or service operations (e.g., order processing and technical support). For More Information Please Visit. http://www.voiceipcomms.com/

COMPANY INFORMATION OVERVIEW

Through the combination of innovative ideas and network convergence technologies, LG-Nortel provides the connectivity that eliminates barriers in the exchange of information, helping customers realize users’ full potential. By combining LG’s research and development talent with Nortel’s global marketing capability, we’ve given our enterprise, wireless, optical and wireline products a particular pedigree that makes us a strong, unique player in our industry. SMBs and LMBs can rely on LG-Nortel to support their connectivity needs through a comprehensive portfolio of solutions.

These solutions have helped us achieved success at home and abroad by consolidating our competitive position in traditional markets, while identifying high-potential growth opportunities in newer ones. Our end-to end solutions directly help the business and economy nationwide and abroad, spur people to communicate and collaborate more effectively, and streamline processes to help customers bring innovative multimedia services to market

PURE IP SYSTEM

LG-Nortel iPECS-LIK is a fully SMB dedicated pure IP communications system without compromising well trained voice features. Single infrastructure of iPECS-LIK helps customers tailor made deployment. Every single component of LIK can be installed on the network without geographical limitation and can be managed by single point of web administration. Based on the transparent infrastructure, LIK also supports system redundancy, local survivability and scalability.

Customers can also save operational expenditure by having intelligent solution offering. Distributed architecture enables remote G/W functionality so that users’ can keep their phone bills as light as possible. LIK also provides SIP trunking, T.38 functionality and single infrastrucure management for further cost saving. LIK supports wide range of productivity enhancing applications integration such as Unified communcation, Phontage, Mobility, Built in voice mail and UMS.For More Information Please Visit. http://www.voiceipcomms.com/

INTERNET

Voice IP partners with a company who operates its own business class broadband network of ADSLand SDSL giving customers a fast, reliable and consistent broadband experience. Corporate internet solutions provide internet leased line connections to customers wanting higher performance, from 2Mbps to 1Gbps, and additional resilience options.

NETWORKING

Customers can choose from a range of VPN options. Voice IP can supply a IPVPN solution which gives a cost effective solution across our broadband network along with flexible, customisable, any-to-any MPLS networks to reduce costs and simplify operations, while ensuring you meet business demands.

HOSTING

Voice IP can also provide a variety of hosting products including Colocation, Disaster Recovery, Data Backup Domain Hosting and Web Hosting

SECURITY

Voice IP can offer a variety of software Anti-Virus and appliance solutions delivering protection from viruses, spyware, adware, hackers, spam and phishing, and control VoIP, IM, games, and unproductive web browsing .For More Information Please Visit. http://www.voiceipcomms.com/

Music on hold (MOH) refers to the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.

Most MOH systems are integrated into a telephone system designed for businesses via an audio jack on the telephone equipment labeled “MOH”. There are also some units with “analog” capability that allow music on hold for small and home based companies without a phone system.

The source of the music is usually from CDs or digital files such as MP3, but some older systems may still use cassette tapes (sometimes employing endless-loops), or reel-to-reel tape players.

Newer technology allows MP3 files to be downloaded automatically from the internet so that messages (or interesting content in the form of news and weather, amongst many) can be changed daily. The new “Online On Hold” technology makes the older technology redundant since it requires no additional hardware.

The newest units as of 2009 allow productions to be downloaded and played through a USB thumb drive. This allows for larger files and higher quality formats.

MP3 Digital Music-On-Hold Audio System (57 Min) is a playback system that supports MP3 and WMA audio formats. Add new content to the player simply by connecting it to a PC via the USB port.

The Sonorous MP3 Digital Music-On-Hold Player with free personalized production is a complete plug ‘n play Message-on-Hold solution that works with all PBX/Key phone systems. The Sonorous is the New Standard.

Bogen CD player and AM/FM Receiver

CD player and AM/FM Receiver is a compact, integrated unit that provides a reliable and economic background music source for a sound system

Bogen FM Receiver

FM Radio Receiver provides background music (BGM) to paging systems or music-on-hold (MOH) to telephone systems.

Welcome to musicONHOLD

Nearly 80% of business calls are placed on hold either via the initial transfer, while you’re on the call, or when a call is diverted to the “Hold”, after being automatically attended.

Voice IP Comms musicONHOLD solutions are extremely beneficial for businesses needing their callers to feel connected and to be happy holding. Varying capacities of music are offered depending on your business’ needs.

Voice IP Comms musicONHOLD solutions benefit businesses who want to ‘talk’ to their callers using the On Hold ‘air time’ to inform, educate and even entertain.

What we offer

Package 1: Two prompt music on hold message with your choice of voice and music.

Package 2: Two prompt music on hold message with the addition of an Answering Machine message and Auto Attendant message.

For More Information Please Visit. http://www.voiceipcomms.com/

As the technologies are improving day by day so it’s not at all good to talk about just “call recording“. So let’s talk about its benefits.

Mobile devices are almost working similar as laptops or computers with the additive feature of call recording and SMS. So just for the sake of security regular corporate offices should not allow their employees to work so frequently with their cell phones or with laptops without significant levels of security, and here comes the benefit of “call recording“, as using this technique you can make all the calls to be recorded which are beyond or with in the corporate firewall. Using this technique you can plan for each and every anti activity for the firm. A time ago it was a hard challenge to control the mobile communication but as the technology is growing day by day it has been overlooked because it was a mindset that it’s not at all possible. Hence it is now possible to manage, control and record communications. It was a global issue and was regularly undertaken by various organizations. Advanced benefit of this technique is … any of the information can be searched and accessed quickly and can be relied upon.

Here as we are talking about “call recording” its much important to know the meaning of “recording” and to differentiate voice from data messaging. It will be very much beneficial for the avoidance of doubt. Document Recording means converting audio files into data files so that they can be stored, displayed and retrieved. “Call Recording is very helpful in business process”. Most of the organizations follow legacy recording systems which are currently fulfilling their requirements. If this technique is applied in organizations then the cost incurred in mobile voice recording systems must be taken into account if required. The challenge in call recording systems is to accept the audio files so that we can consign them, integrate mobile calls with fixed line call recording in order to display, search and play them back.

There are much more benefits of call recordings. Its really a beneficial idea to record the incoming calls so that all the calls may gets recorded and can be hear when ever and where ever possible. You can record a call by simply pushing a button or enable call recording. Call Corded has an option to record incoming phone calls automatically. Automatic outgoing phone call recording is only available with dedicated telephony software.
For More Information Please Visit http://www.voiceipcomms.com/

Our family of call logging products have everything you need to manage your whole telecommunications infrastructure – from a single PBX, to hundreds of them, located anywhere in the world.

What is call logging?

Your telephone system (or PBX) produces a packet of data (a call record) after every phone call your organisation makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call records contain details of the calling party and the called party, as well as extra information such as the length of time it took to answer the call, the number that was dialled, the caller ID of the calling party, and other information, such as which telephone line (trunk) was used to carry the call.

The practice of call logging involves capturing these call records, sorting and storing them in a central database, and their subsequent retrieval by way of a reporting interface.

TIM Professional is the market-leading call logging system.

With absolutely no limits to the number of lines or extensions you can log, no other call logger matches it for price and features.

It’s a Windows-based application that uses the data output from your telephone system (PBX), checks it, costs it and stores it automatically. From this, not only can it produce a whole range of management reports with vivid graphs, charts and tables, custom-defined if required, but all of its functions can be performed from anywhere in the world using a standard web browser – no client software is required.

Add to this the live, wallboard-type call-handling statistics, and the fact that it costs a fraction of the price of other, lesser-able call loggers, and you’d be missing out by using anything else!

Control your costs

TIM gives department managers the information they need to control their own telecoms budgets. Just knowing the system is in place will itself reduce general telephone abuse, allowing significant savings. Give department managers access to their own information – from their own desktop using a standard web browser. Setup any number of users, restricting access to specific departments if required.

Call now for a free no obligation quotation 0844 77 00 150 Or email sales@voiceipcomms.com

For over 40 years, Tadiran has been serving businesses of all sizes, including some of the world’s largest companies and organizations in various market segments across 41 countries worldwide. Featuring a comprehensive family of products including IP PBXs, Softswitches, Contact Centres, IP phones, as well as Mobility and Desktop solutions, Tadiran strives to increase environmental awareness in the telecom market while utilizing “green technology” in its products.

Tadiran Telecom’s award-winning products and best-in-class solutions cover the full spectrum of communication requirements, from comprehensive communication platforms and contact centres to applications, terminals and management tools.

Tadiran Telecom aims to ensure smooth integration with third-party systems and endpoints as well as legacy systems and multimedia, while emphasizing flexibility, reliability and high security.

Staying abreast of changing needs

Research and development is at the core of Tadiran Telecom operations. By ensuring rapid product development, Tadiran Telecom meets changing market demands as they arise, while partnering with leading telecom companies for reduced time to market and broad market access.

Tadiran Telecom insists on the highest quality in all aspects of operations, from the finished products to customer service. This translates into dependable communication solutions that meet the most exacting standards, and a broad client base that appreciates the courtesy, rapid response and high level of expertise it receives from Tadiran Telecom. Tadiran Telecom is a private company, owned by Africa-Israel Communication (75%) and Gifford Ltd (25%), with regional corporate offices in the USA, Russia, China and Israel, and liaison offices in India, United Kingdom, Australia and the Ukraine. The company’s global presence includes six major support centers distributed around the world, as well as 35 local support centres, and over 200 Business Partners and affiliates around the world. Upwards of 100,000 businesses and organizations in a wide variety of vertical markets, benefit from Tadiran Telecom’s quality solutions and service today.For More Information Please Visit http://www.voiceipcomms.com/