Voice IP Comms musicONHOLD

Music on hold (MOH) refers to the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.

Most MOH systems are integrated into a telephone system designed for businesses via an audio jack on the telephone equipment labeled “MOH”. There are also some units with “analog” capability that allow music on hold for small and home based companies without a phone system.

The source of the music is usually from CDs or digital files such as MP3, but some older systems may still use cassette tapes (sometimes employing endless-loops), or reel-to-reel tape players.

Newer technology allows MP3 files to be downloaded automatically from the internet so that messages (or interesting content in the form of news and weather, amongst many) can be changed daily. The new “Online On Hold” technology makes the older technology redundant since it requires no additional hardware.

The newest units as of 2009 allow productions to be downloaded and played through a USB thumb drive. This allows for larger files and higher quality formats.

MP3 Digital Music-On-Hold Audio System (57 Min) is a playback system that supports MP3 and WMA audio formats. Add new content to the player simply by connecting it to a PC via the USB port.

The Sonorous MP3 Digital Music-On-Hold Player with free personalized production is a complete plug ‘n play Message-on-Hold solution that works with all PBX/Key phone systems. The Sonorous is the New Standard.

Bogen CD player and AM/FM Receiver

CD player and AM/FM Receiver is a compact, integrated unit that provides a reliable and economic background music source for a sound system

Bogen FM Receiver

FM Radio Receiver provides background music (BGM) to paging systems or music-on-hold (MOH) to telephone systems.

Welcome to musicONHOLD

Nearly 80% of business calls are placed on hold either via the initial transfer, while you’re on the call, or when a call is diverted to the “Hold”, after being automatically attended.

Voice IP Comms musicONHOLD solutions are extremely beneficial for businesses needing their callers to feel connected and to be happy holding. Varying capacities of music are offered depending on your business’ needs.

Voice IP Comms musicONHOLD solutions benefit businesses who want to ‘talk’ to their callers using the On Hold ‘air time’ to inform, educate and even entertain.

What we offer

Package 1: Two prompt music on hold message with your choice of voice and music.

Package 2: Two prompt music on hold message with the addition of an Answering Machine message and Auto Attendant message.

For More Information Please Visit. http://www.voiceipcomms.com/