Our family of call logging products have everything you need to manage your whole telecommunications infrastructure – from a single PBX, to hundreds of them, located anywhere in the world.
Your telephone system (or PBX) produces a packet of data (a call record) after every phone call your organisation makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.
Call records contain details of the calling party and the called party, as well as extra information such as the length of time it took to answer the call, the number that was dialled, the caller ID of the calling party, and other information, such as which telephone line (trunk) was used to carry the call.
The practice of call logging involves capturing these call records, sorting and storing them in a central database, and their subsequent retrieval by way of a reporting interface.
TIM Professional is the market-leading call logging system.
With absolutely no limits to the number of lines or extensions you can log, no other call logger matches it for price and features.
It’s a Windows-based application that uses the data output from your telephone system (PBX), checks it, costs it and stores it automatically. From this, not only can it produce a whole range of management reports with vivid graphs, charts and tables, custom-defined if required, but all of its functions can be performed from anywhere in the world using a standard web browser – no client software is required.
Add to this the live, wallboard-type call-handling statistics, and the fact that it costs a fraction of the price of other, lesser-able call loggers, and you’d be missing out by using anything else!
TIM gives department managers the information they need to control their own telecoms budgets. Just knowing the system is in place will itself reduce general telephone abuse, allowing significant savings. Give department managers access to their own information – from their own desktop using a standard web browser. Setup any number of users, restricting access to specific departments if required.
Call now for a free no obligation quotation 0844 77 00 150 Or email sales@voiceipcomms.com
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